A Complete Solution Built on the W3C Accessibility Maturity Model

Being successful in accessibility isn’t a one-off project. Like all compliance domains, it’s an organizational capability that must be built, measured, and sustained across every function of a business, ranging from how you recruit employees to how you procure software and from how your developers write code to how your executives communicate commitment.

That’s why AFixt is launching Accessibility Program Management: a comprehensive service designed to help organizations build lasting accessibility maturity, not just pass an audit.

Built on the W3C Accessibility Maturity Model

At the core of our service is the W3C Accessibility Maturity Model (AMM), the internationally recognized framework for measuring how deeply accessibility is embedded in an organization. The AMM goes far beyond code compliance. It evaluates accessibility across seven dimensions that together represent the full scope of what it means to be an accessible organization:

1. Communications: Are your internal and external communications accessible? Do you have accessible document templates, multimedia captioning processes, and accessible collaboration tools?
2. ICT Development Lifecycle: Is accessibility integrated into every phase of how you build digital products — from user research and design through development, testing, and release?
3. Knowledge and Skills: Does your organization have the accessibility expertise it needs? Are you assessing skill gaps, providing role-based training, and building internal capacity?
4. Oversight and Culture: Is there executive sponsorship? Financial commitment? Is accessibility embedded in your policies, core values, and performance objectives?
5. Personnel: Are you recruiting people with disabilities? Is your job application process accessible? Do you have employee resource groups and mentoring programs?
6. Procurement: Do your vendor contracts include accessibility requirements? Are you evaluating supplier accessibility claims? Is there standardized solicitation language?
7. Support: Can employees and customers with disabilities get the help they need? Are your support channels accessible? Do you have accommodation policies in place?

For each dimension, the W3C defines specific Proof Points, which are concrete, measurable indicators of maturity. Under each Proof Point are criteria that spell out exactly what an organization needs to demonstrate. Across all seven dimensions, there are 30 Proof Points and over 100 individual criteria.

Ongoing Assessment and Tracking with the AFixt Maturity Reporter

We don’t hand you a spreadsheet and wish you luck. AFixt’s proprietary Maturity Reporter platform provides a purpose-built assessment and tracking system aligned directly to the W3C AMM structure.

With Maturity Reporter, your organization can:

• Assess your current state across every dimension, proof point, and criterion using a four-level maturity scale: Inactive, Launch, Integrate, and Optimize
• Track progress over time with reports that show how your maturity evolves across assessment periods
• Identify gaps at a granular level — not just “you need to improve procurement,” but exactly which procurement criteria you haven’t addressed
• Generate reports for leadership, compliance teams, and stakeholders that clearly communicate where you stand and where you’re headed
• Manage multiple clients and reports — ideal for organizations with divisions, product lines, or subsidiaries at different stages of maturity

100 Guides and Resources: Your Accessibility Program in a Box

Here’s where AFixt goes beyond assessment. Knowing where you fall short is only useful if you know how to close the gap. That’s why our Accessibility Program Management service includes a library of 100 professionally developed guides mapped directly to the W3C AMM criteria. These aren’t generic whitepapers. They’re actionable, practical resources that give your teams exactly what they need to meet each proof point.

Communications (21 guides)

From creating accessible Word and PowerPoint templates to writing accessibility statements, building captioning workflows, and establishing feedback mechanisms, we cover every communications criterion with step-by-step guidance and ready-to-use templates.

ICT Development Lifecycle (27 guides)

The largest dimension gets the deepest coverage. Your teams receive guides for inclusive user research, accessible design system components, developer accessibility checklists (web and mobile), testing strategies covering both manual and automated approaches, bug triage workflows, release gating criteria, and role-specific training materials.

Knowledge and Skills (12 guides)

Survey templates for skills assessment, LMS integration guidelines, certification program frameworks, onboarding training modules, guidance for identifying and developing internal accessibility champions, and materials for running awareness campaigns.

Oversight and Culture (4 guides)

Focused resources for establishing executive sponsorship, building program leadership structures, crafting commitment statements, and drafting comprehensive ICT accessibility policies.

Personnel (13 guides)

Guides for inclusive recruiting, accessible job application audits, ERG formation, mentoring programs, accommodation processes, and accessible onboarding — everything needed to build a workforce that reflects and serves people with disabilities.

Procurement (12 guides)

Policy templates, standardized solicitation language, vendor evaluation frameworks, scoring methodologies, contract accessibility language, compliance tracking guides, and complaint resolution processes.

Support (11 guides)

Accommodation policy templates, ERG management guidelines, accessible support channel design, accessibility knowledge base creation, feedback integration workflows, and effectiveness measurement frameworks.

Every guide is mapped to the specific AMM criteria it addresses, so you always know exactly which proof points you’re advancing when you put a resource into action.

How It Works

The entire process is managed in our proprietary Accessibility Maturity Reporter. A tool we created that allows us to identify, track, and guide you in your journey.

1. Baseline Assessment: We conduct an initial maturity assessment across all seven dimensions using the Maturity Reporter platform, establishing where your organization stands today.
2. Gap Analysis and Roadmap: Based on your assessment, we identify priority areas and build a phased roadmap for advancing your maturity, informed by your business goals, regulatory environment, and resource constraints.
3. Resource Delivery: We provide the specific guides and templates your teams need for the dimensions you’re tackling, along with guidance on how to implement them.
4. Ongoing Assessment: We conduct regular reassessments to track your progress, celebrate wins, and adjust the roadmap as your organization evolves.
5. Continuous Support: Our team is available to answer questions, review your implementations, and help you navigate the complexities of building a mature accessibility program.

Why This Matters

Organizations that treat accessibility as a compliance checkbox inevitably fall behind. Regulations change. Products evolve. Teams turn over. Without the organizational infrastructure to sustain accessibility, every audit becomes a scramble.

The W3C Accessibility Maturity Model exists because the W3C recognized this reality: sustainable accessibility requires organizational maturity, not just technical conformance.

AFixt’s Accessibility Program Management service is built on that same principle. We give you the assessment platform to know where you stand, the resources to close your gaps, and the ongoing partnership to keep you moving forward.

Get Started

If your organization is ready to move beyond reactive compliance and build a lasting accessibility capability, we’d love to talk. Give us a shout now to schedule a maturity assessment and see what a structured, measurable path to accessibility maturity looks like.