User Flow / Use Case Testing

Test What Matters: Can Real Users Complete Real Tasks?

Task-Based Testing with Real-World Scenarios

We start by working closely with your team to identify the most important user flows—purchasing a product, logging in, submitting a form, filtering search results, completing a transaction, managing account settings, and more. Once defined, our consultants document each use case in highly granular steps, similar to behavior-driven development (BDD) formats like Gherkin. These step-by-step scenarios serve both as testing guides and as reusable internal QA artifacts.

Manual Testing Using Assistive Technologies

Each flow is tested manually using one or more assistive technologies (e.g., JAWS, NVDA, VoiceOver, ZoomText, Dragon) and across relevant platforms (desktop, mobile, tablet). We simulate real-world conditions—keyboard-only navigation, screen reader usage, alternate input methods—to surface usability and accessibility challenges that might otherwise be missed in traditional audits.

Clear, Actionable Deliverables

Deliverables include:

• A detailed breakdown of each use case
• Annotated findings that describe what went wrong, why it happened, and how to fix it
• A comprehensive Executive Summary with a narrative of user experience, business risk, and recommended next steps

A Powerful Complement to Traditional Audits

This service is ideal for organizations seeking fast, practical, and highly relevant insight—especially when budget or timing limits a full technical audit. It also complements audits by adding human context to technical findings. Use Case Testing is a powerful way to prioritize remediation work and to validate that your site works for real users—not just for compliance checkers.